AtW have told DeafAtW that if you need to renew your AtW, and you have no change in circumstances (no change in your job, or what communication support you need, etc.), then you should apply online the same way as normal. AtW will then automatically add six months to your current award. For example, if your award finishes 30th May 2020, and you apply for renewal, your award will be automatically extended six months to 30th November 2020.
If you prefer to use BSL to apply for renewal, you can. Go the .gov AtW renewal page, and look down the page until you see "British Sign Language (BSL) video relay service" (see picture below), then click on the "go to video relay service" link.
If you need to renew and you have a change in circumstances (e.g. you have new things you have to do for work, or want to change the communication support you need, etc.) then AtW will first check if you are a Key Worker (e.g. you work in the NHS). If you are a Key Worker AtW will try to sort out your renewal as a priority. If you aren't a Key Worker, then AtW will sort out your reconsideration and change of circumstances request as soon as they can.
This information has been checked with AtW.
Originally the extension to the award was for three months, but is now for six months. AtW have also said they will prioritise (try to to deal with as quickly as possible) Key Worker Renewal requests when there is also a change in circumstances. This update has been changed to reflect this information.
If you prefer to use BSL to apply for renewal, you can. Go the .gov AtW renewal page, and look down the page until you see "British Sign Language (BSL) video relay service" (see picture below), then click on the "go to video relay service" link.
If you need to renew and you have a change in circumstances (e.g. you have new things you have to do for work, or want to change the communication support you need, etc.) then AtW will first check if you are a Key Worker (e.g. you work in the NHS). If you are a Key Worker AtW will try to sort out your renewal as a priority. If you aren't a Key Worker, then AtW will sort out your reconsideration and change of circumstances request as soon as they can.
This information has been checked with AtW.
Originally the extension to the award was for three months, but is now for six months. AtW have also said they will prioritise (try to to deal with as quickly as possible) Key Worker Renewal requests when there is also a change in circumstances. This update has been changed to reflect this information.
