AtW have fewer staff available because many staff have been moved to temporary roles in other parts of the DWP where those teams are busier.
Also, many of their staff are off sick with COVID-19, or are self-isolating.
The number of staff they have available changes every day. You can imagine this must be a real challenge.
This means that they have a lot less staff available to provide support at the same time that many Deaf and disabled customers need more support, because of changes to their work due to COVID-19.
This is why they are making some changes to what they do.
It also means that it is more likely that they may miss emails or phone calls from you. So it is really important, when possible for you, that you:
Also, many of their staff are off sick with COVID-19, or are self-isolating.
The number of staff they have available changes every day. You can imagine this must be a real challenge.
This means that they have a lot less staff available to provide support at the same time that many Deaf and disabled customers need more support, because of changes to their work due to COVID-19.
This is why they are making some changes to what they do.
It also means that it is more likely that they may miss emails or phone calls from you. So it is really important, when possible for you, that you:
- Apply for AtW online, for Communication Support at Interview (CSI), new applications, and renewals.
- Contact AtW early (if possible) if you need support.
- Chase them if they don't reply to you.
- Keep a record of your phone calls, emails, etc.