When you do the AtW paperwork (DP222 claim form) you can say that this is "COVID-19 VRS instead of face-to-face", but you don't have to.
This advice looks different from the information in the updated AtW Customer Factsheet. In this factsheet it seems to say that you should tell AtW if you change to use a remote interpreter instead of a face to face one. DeafATW has checked with ATW, and this means that if you stop using face-to-face interpreters and switch to a remote interpreting service and plan to carry on doing this in the future, then you should tell AtW. But if you are just using a remote interpreter because of Coronavirus, and will carry on using face-to-face interpreters in the future, then you don't need to tell AtW.
This information has been checked with AtW.
This information has been updated to say that you can make this change without checking with AtW if the cost overall stays the same, and to check that it is still correct after the updated customer factsheet was published.