AtW has changed how it sets rates for support workers. Case managers now use regional cost bandings instead of always asking for quotes. If the rate you are offered does not cover what your BSL interpreter actually charges, you have the right to ask for more. Here is how to do it.
From 9 March 2026, AtW customers will no longer be able to reply to emails from their Case Manager. AtW will still email you, but only from a no-reply inbox. Find out how to request email communication as a Reasonable Adjustment.
Many people are having their awards reduced at renewal. DeafATW believes AtW may be basing renewal decisions on old SWROT forms that don't reflect your current role. Find out what you can do to protect yourself.
Over 300 deaf BSL users responded to our survey. Around 10% of everyone with AtW. Here's how that evidence has already reached a minister and a parliamentary inquiry, and when you'll see the full findings.