If Deaf people need to complain about Access to Work, they can do this using BSL in two ways.
(1) Click on the link for the Video Relay Service, on the apply pages on Gov.uk: https://www.gov.uk/access-to-work/apply. This will connect you to the interpreter. (See screenshot below).
When you get through to the Access to Work Enquiry line, let them know that you want to make a complaint. They will take details of your complaint, and pass it on to the AtW Complaints Team.
(2) If you have received emails from an AtW advisor then there will be a link and 4 digit number at the bottom of the email.
If you click on this link you will be connected to the Video Relay Service. Give the interpreter the four digit number from the email, and they will connect you to the AtW adviser. Tell the adviser that you want to make a complaint.
DWP are making BSL videos about the AtW Reconsideration and Complaints procedures that should be available by the end of the year.
Please let DeafATW know if you try to make a complaint in BSL.
- Does complaining in BSL work?
- Does your complaint get investigated properly?
- Are their problems?